Testimonials & Awards

“A big thank you to Celtic Manor Resort for the exceptional site visit last Friday. To say it was a masterclass in how to showcase your venue to a prospective client is an understatement! From the moment my client and I arrived to the moment we left, the venue excelled.

So many of the team had been briefed about who we were and the company that was coming – the branding touches at certain points of the show round were welcome and gave an insight to what the hotel could offer for the event.

The effort that the hotel had gone to, showed how much they wanted to host the future event and I can honestly say it was a masterclass of how to win friends and influence!

They had researched our client – and had key phrases and branding within the production presentation, the food and beverage offerings and even an interactive activity – it made for an entertaining afternoon and really made me and the client see their event at Celtic Manor.

The fabulous finishing touch was a valeted car to depart with and a lovely hamper of Welsh goodies for our journey home – again with a well thought out message!”

“Our event with the Celtic Manor Resort was planned and executed flawlessly. From the amazing conference facilities we were able to utilise, to the immaculately dressed Apres Celtic celebration space, our delegates were catered for in every capacity, ensuring a seamless and memorable event that is proving to be the highlight of our client’s calendar year on year!”

– Harry Walton, Event Manager

“Celtic Manor proved to be an excellent venue for our Credit Week debut. Its flexibility enabled us to create a destination event that offered our delegates a diverse and well-structured experience over three days. Hosting the Awards in multiple locations provided variety and ensured the event felt dynamic rather than confined to a single space. The Celtic Manor team delivered great hospitality and quality customer service throughout.”

– Bronwyn Gahagan, Senior Event Manager

“We thoroughly enjoyed our time at Celtic Manor. The event really prepared Managers for the busy Christmas time whilst giving them the space to engage, network with colleagues, learn and develop their skills whilst also taking the time to relax and recuperate before a busy retail season. Celtic Manor’s customer service went above and beyond for our delegates and they walked away feeling well looked after, seriously well fed and inspired by some amazing content that Celtic Manor helped us deliver. Thank you!”

– Events Manager, Retail & Internal Events Lead, LUSH Retail Ltd

“From the initial planning through to the execution of the event, the team at the Celtic Manor were outstanding. The Caernarfon Ballroom was fully equipped to take on the production we had planned, which coupled with the five-star service given during the event itself made the evening a huge success.”

– Executive Assistant, Deloitte

“The Celtic Manor Resort is a top quality luxury five star venue, offering spacious conference and exhibition facilities. The Celtic Manor team was quick to address all of our requirements and they were polite, professional and efficient throughout, despite our numerous requests and changes. The marquees are excellent areas for informal networking events with the Rooftop Terrace, its firepit, easy lighting and furniture, being our favourite. Delegates and exhibitors remarked on the superb quality of the food and many expressed a desire to return for our next residential event. Whilst there was some nervousness in the run up to the conference due to another upward trend with the pandemic, the safety measures that had been put in place ensured that people were able to relax and enjoy the event.”

– Chief Executive, APIL

“The Celtic Manor were extremely well equipped and prepared for our event. We had effective communication at all times with the hotel which meant that some of the stress that always comes with such large multi-faceted events was taken away. On site we were greeted by a professional, well-polished team who were available at any point to help us implement anything we possibly needed. We were extremely pleased that even though such a high-profile event (NATO Summit) had been in the day before our event, the hotel was completely ready for us and we were made to feel just as important as World Leaders.”

– Events Logistics Co-ordinator, Property Week

“A massive and sincere thanks to the team at Celtic Manor for the incredible support you guys provided us last week. We’ve had nothing but fantastic feedback and we definitely wouldn’t have been able to do it without your help and support. So please do share our thanks with all Celtic Manor teams involved in making our event such a success.”

–   Head of Communications, Ricoh

“The best yet! We have had some great conferences in the past, but this week’s was the best ever. The feedback we received from our delegates showed that Celtic Manor was a fantastic venue with great food and facilities. We have made a provisional booking for next year already.”

– General Manager, Retail North Cluster, Shell

“The Chartered Institute of Payroll Professionals moved its Annual Payroll and Pensions Conference to the Celtic Manor Resort and happily signed a 5 year contract, and now an additional year, creating a ‘home’ for the event.

The professionalism of the staff at all stages of the event gives the CIPP Events team confidence in producing an excellent and successful event. Prior to the event, the Client Relationship Manager, Rebecca Green, ensures that the contract and the relationship with the CMR Events Manager, Sophie Pring is in place. Sophie is in constant contact with the CIPP events team ensuring that all details are correct for the event, and is involved in the menu tasting, final details bedroom allocation and assisting with any issues on the day. Rebecca is always on hand with her friendly and positive manner. Jonathan Watkins and his team provide invaluable support and assistance during the event, nothing is too much trouble and he is always one step ahead sorting out potential issues before they have happened.

It is a pleasure to work alongside Jonathan and his team during a very stressful couple of days.”

– Events Project Manager, CIPP

“I wanted to say a monumental thank you to you all for your help and support during the NATO Summit. You simply couldn’t have been more professional, helpful and understanding. I know that, for all the excellent planning and prep, two things got us over the line: the extraordinary performances and personal determination of individuals across the whole team, and incredible teamwork across people and organisations. You and your colleagues exemplified both of these.”

–  Director of Protocol and Vice-Marshal of the Diplomatic Corps, Foreign and Commonwealth Office 

“On the whole, the standard of service and support offered by Celtic Manor is great and continues to work for the IFP annual conference and our delegates. The team at Celtic Manor know the event and our team well and respond well to whatever we throw at them.”.

– IFP Membership and Events Director

“Celtic Manor was truly a home away from home during our annual meeting, surrounded by people who we came to know more like family than colleagues during the week. There were a number of staff who we encountered on a daily basis and who we were consistently amazed with. Please thank your entire team for their efforts, and let them know how rare it is to receive the kind of service that we did for this event.”

“We work in many hotels of differing standards throughout the year but we as a team are yet to come across co-operation from an operations team as we do from your guys at Celtic Manor. It is without doubt one of our favourite venues to come to and this is mainly due to the reception we receive from John and Iolo and their respective teams who only make our life easier with their can-do attitude and fantastic approach to what we do. It can be increasingly difficult to work with people and many hotels would learn massive amounts from your guys. You should be immensely proud of them and they are great ambassadors for what is a fantastic property.”

– Technical Production Manager, Sounds Commercial

“Thank you very much indeed for looking after everyone involved in the conference so diligently and so professionally. I don’t think we have ever had such good and such consistently outstanding levels of service at any of our previous conferences, certainly not in my time and that is more than 35 years.  As you know this was our first Egg and Poultry Industry Conference at the Celtic Manor and because of this we wanted to go the extra mile to ensure our delegates and sponsors were happy and would want to return next year. The organising team were delighted with the feedback and sponsors too approved of the move, providing the conference with significant support which we, in turn, were able to reinvest. This has vindicated our decision to move the conference.”

–  Organising Committee Chairman,  Egg and Poultry Industry Conference 

“The National Coaching Conference is the flagship for the FAW Coach Education department and growing in stature every year. We moved the Conference last year to Celtic Manor as the facilities are perfect for what we require. The Celtic Manor made the National Coaching Conference world class with their facilities, professionalism from the staff and event organisation. I can’t speak highly enough of the Celtic Manor hence the reason for re-booking the facilities again and hopefully making Celtic Manor the home of our National Coaching Conference for many years to come.”

– Head of Coach Education, Welsh Football Trust